How long will my order take to arrive?

We have a wide range of models in stock that can be purchased on-line instantly, both these models and patchwork combinations, will be ready within 2 days after placing the order, and shipped. read more.....

What will happen if my order is lost or damaged?

Orders that are sent with the Crafted Tiles transportation company count with an insurance that guarantees the safe arrival of the shipment.read more.....

What surfaces is the Encaustic tile suitable for?

The encaustic tile is a very resistant flooring method. Its 2mm of pigmentation will allow the colour and pattern to remain during the years even being treaded-on or used continuously. This makes it a perfect floor for public spaces. read more.....

How is this type of flooring placed and treated?

This floor can be easily laid out by any flooring professional; it is done using cement glue, but you can also use any other adherent as the cement base of the tile ensures that it will grip appropriately. read more.....

Can i buy my encaustic tiles already treated?

No, the pieces should be placed untreated, and must be dry and clean before the treatment. If the tiles are treated before lay out, the moisture from the cement glue could stain them permanently.read more.....

How should I clean and maintain my hydraulic floor?

The cleaning and maintenance is as simple as mopping normally with neutral-Ph soaps and adding wax occasionally. Do not use bleach or abrasives. read more.....

What will happen if my order is lost or damaged?

Orders that are sent with the Crafted Tiles transportation company count with an insurance that guarantees the safe arrival of the shipment.

Orders that are transported by the client or a transportation company that the client chooses will be considered out of our custody as soon as it is loaded on to the vehicle.

The packaging for orders go in small boxes of 14 tiles on a Euro- pallet and are after secured tightly with plastic wrap..

We always send a few extra tiles; this is to ensure that our customer will not have to order a different batch if the tile is damaged when placing or cutting.