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Faq- Encaustic cement tiles - know more!

Everything you need to know about Victorian Encaustic tiles

Still wondering whether to choose Victorian Encaustic cement tiles or not?
Get some answers!

BREXIT: Importing Victorian cement tiles and other products to UK

New Import measures are being applied as of 1/1/2021 These include:
New taxes on imports
New customs clearance fees
Additional transport costs for UK
Look for a Customs Broker before purchasing anything from EU, they will keep you up to date on new paperwork and fees.

Return Policy

We hope you are happy with our products. In the unlikely event that a purchase is not to your satisfaction, we offer exchanges and/or refunds once the product has been returned to our warehouse.
Return transport costs must be paid by the client as damages that may have occurred after reception are not covered.
Bespoke products are 50% non-refundable and can be refunded if they are in perfect condition upon arriving at our warehouse within 30 days after reception.
Products that have been installed will not be refunded; please make sure the order is correct upon reception.

  

How long will my order take to arrive?

We have a wide range of Encaustic tiles in stock that can be purchased on-line instantly.
Stock designs will be shipped within 2 working days.
Shipping can take from 3 working days to Spanish destinations, 7 working days to Europe and up to 35 days to the rest of the world.
In addition, customized orders take from 4 – 6 weeks to manufacture (Depending on the amount and complexity of the designs)

  

What will happen if my order is lost or damaged?

Orders that are sent with the our logistics company are 100% insured.
Orders that are transported by the client or a transportation company that the client chooses will be considered out of our custody as soon as it is loaded on to the vehicle.
The packaging for orders goes in small boxes of 13 tiles on a pallet and are secured tightly with plastic wrap.
However, we always send a few extra tiles; this is to ensure that our customer will not have to order a different batch if the tile is damaged when placing or cutting.
In the unlikely event that the order is damaged during transport, we always manufacture additional amounts to make sure that our clients have a «back-up» in the exact same colour batch; The transport company will deliver the new batch as soon as possible.

  

What surfaces are the Encaustic tiles suitable for?

The encaustic tile is a very resistant tiling method. Its 2mm of pigmentation will allow the colour and pattern to remain throughout the years, even on area with heavy transit. This makes it a perfect floor for public spaces.
Thanks to its waterproof qualities, these tiles are ideal for bathrooms, kitchens, patios and all types of floors or walls that are constantly exposed to water.
The two layers make this concrete floor temperature resistant, resulting in an excellent temperature transmitter if it is desired for placing over under-floor heating.
For instance, It is a floor that is cool in summer but not as cold in winter as the conventional ceramic or marble flooring.

  

How can I choose the colours I need for my Victorian cement tiles?

Apart from our palet, we also use Pantone colour chart in order to get as close as we possibly can to the wanted colour. Keep in mind that Natural floor tiles are handmade and colours can slightly vary on the end result of you Victorian cement tiles.

  

Can you make a custom Cement tile pattern?

We can make custom patterns and colours. Send us an e-mail for more information.

  

Will I see shade variations on the Encaustic tiles?

As a handmade product, we can expect to see slight variations in colour-shades and patterns. This is the beauty of a handmade product!

  

How is Cement tiles flooring placed and treated?

Find out how to treat your new floor or have a look at our installation guidelines

  

Can I buy pre-treated Encaustic tiles?

No, the pieces should be placed untreated and must be dry and clean before the treatment. If the tiles are treated before lay out, the moisture from the cement glue will evaporate and could stain them permanently.

  

How should I clean and maintain my Victorian Cement tiles floor?

The cleaning and maintenance is as simple as mopping normally with neutral-Ph soaps and adding wax occasionally.
Do not use bleach or abrasives.
The soapstone after successively being mopped, will acquire its lustre and natural character.

  

Is there a minimum order amount for Victorian cement tiles?

Our minimum order is of 0.5 m2 (one box of 13 tiles)

  

How much extra Encaustic tiles should I order to account for trimming cuts?

We recommend adding between 10 and 15 percent for trimming and material for future work.

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